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negative comment

How To Deal With Negative Comments On Facebook

Welcome to episode 3 in this podcast series. In today’s video I look at a pressing concern a lot of school executives and headmasters have when looking at setting up a school presence on social media sites, facebook in particular.

“What if someone says something bad about the school?”

Here’s my tips for how to deal with this:

  1. If it’s on your school “page”… you can moderate comments quite easily
  2. Better to establish the first school page that have others take it from you
  3. Deal with negative comments quickly and reinforce the positives
  4. Get your strong supporters behind you to turn the thread vibe around
  5. Think about what people might do if you don’t give them an opportunity to express their concern
  6. The social wave is coming. Better to be leading the field than trying to play catchup later on

 

 

Profile photo of Mike Leembruggen

Mike Leembruggen

Mike Leembruggen specialises in digital marketing and software development. Currently working with a number of schools and universities. If you are interested in working with Mike then please email mike@onlinemarketingforschools.com
Profile photo of Mike Leembruggen
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